Privacy Policy

How Garage Door Repair Tallahassee collects, uses, and protects your information.

Who we are

This is the privacy policy for Garage Door Repair Tallahassee (“we,” “us,” “our”), a garage door repair company serving Tallahassee, Florida and Leon County. It explains what information we collect when you visit thegaragedoorrepairtallahassee.com or contact us, how we use it, and the choices you have.

We keep this simple on purpose. We collect only what we need to answer your questions and schedule service, and we do not sell your personal information.

Information we collect

Information you give us

When you call, email, or send us a message, you may give us details such as:

• Your name, phone number, and email address
• Your service address and the neighborhood you are in
• A description of the problem with your garage door, and any photos you choose to send
• Anything else you decide to tell us about your request

Information collected automatically

Like most websites, our site receives some technical information when you visit. This can include your IP address, browser type, device type, the pages you view, the website that referred you, the date and time of your visit, and your approximate location based on your IP address. We use this to understand how people find and use the site and to keep it working properly.

Phone call information

When you call us, our phone service provider may log basic call details, such as the number you called from, the date and time, and how long the call lasted. We do not record calls unless we tell you at the start of the call.

How we use your information

We use the information we collect to:

• Respond to your calls, messages, and requests for a quote
• Schedule, perform, and follow up on garage door service
• Improve our website and understand which pages are useful
• Keep our website secure and prevent spam or abuse
• Meet our legal, tax, and record-keeping obligations

We will not send you marketing texts or emails unless you have agreed to receive them.

Cookies and analytics

Our website uses cookies and similar technologies. A cookie is a small file stored on your device that helps a website remember information about your visit.

We use Google Analytics, set up through the Google Site Kit plugin, to measure traffic and understand how visitors use the site. Google Analytics uses cookies to collect information such as pages viewed, time spent on the site, the type of device and browser used, and your approximate location. This information is processed by Google. You can read how Google handles it in the Google Privacy & Terms overview.

You can control cookies in your browser settings, and you can stop Google Analytics from collecting data about your visits by installing the Google Analytics Opt-out Browser Add-on. Blocking cookies may affect how some parts of a website work.

Some browsers send a “Do Not Track” signal. There is no common standard for how websites should respond to it, so our site does not currently change its behavior when it receives one.

Third-party services on our site

To run the website and our business, we rely on a few outside services. They may receive some of your information, such as your IP address, when you use the site or contact us:

• Google Analytics and Google Search Console for website traffic and search performance.
• Google Maps, which is embedded on our Contact page to show our location. Loading the map can send information, including your IP address, to Google.
• Google Fonts, which delivers the typefaces used on our pages. Your browser requests the font files directly from Google.
• Our website hosting and security providers, which store the site and keep standard server logs.
• Our telephone service providers, which connect and log calls to our business number.

These providers handle information under their own privacy policies. We do not control how they use it.

How we share information

We do not sell your personal information. We share it only in these situations:

• Service providers. With the companies described above, only as needed to operate the site, handle calls, and run our business.
• To provide your service. With the technician assigned to your job, so they can reach you and find your address.
• Legal reasons. When we are required to by law, or to protect our rights, our customers, or the safety of others.
• Business changes. If our business is sold or reorganized, customer records may be transferred to the new owner, who would be expected to protect them under a policy at least as protective as this one.

Calls and text messages

We use your phone number to return your call, confirm appointments, and follow up on your request. If we text you, it will be about your service request. We will not enroll you in marketing text messages without your permission, and you can reply STOP at any time to end text messages from us.

Florida requires every party’s consent before a call is recorded. If we ever record a call, we will tell you at the start.

How long we keep information

We keep your information only as long as we need it to answer your request, provide and follow up on service, and meet legal, tax, and accounting requirements. Website analytics data is kept for the period set in our Google Analytics account. When information is no longer needed, we delete it or remove identifying details.

How we protect information

We take reasonable steps to protect the information we hold, including secure hosting, access controls, and keeping the site’s software up to date. No website or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong or out of date
• Delete your personal information, unless we need to keep it for legal or record-keeping reasons
• Stop contacting you by phone, text, or email

To make a request, call or email us using the details below. We may need to confirm who you are before we act on it, and we will respond within a reasonable time. Privacy laws differ from state to state, and we are glad to honor these requests for any visitor, wherever you live.

Children’s privacy

Our website and services are meant for adults who own or manage property. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Links to other websites

Our pages may link to other websites. We are not responsible for the privacy practices or content of those sites, so please read their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please check back occasionally so you know how we handle your information.

Contact us

If you have questions about this policy or want to make a request, reach us at: